Support
Email us
We usually reply within 2 business days. If a session didn't verify, tap Report a problem on the session screen. It adds the details we need to look into it.
Common questions
How do minutes work?
Each workout PowerLock verifies at your gym adds the number of minutes you chose to your bank. Minutes come off only while you use the apps you picked. When your balance reaches zero, those apps lock until you earn more. Unused minutes expire at the end of the week.
My workout didn't count
PowerLock checks your location during a session you start. Indoor GPS can be weak, so:
- Allow location access for PowerLock in iOS Settings → PowerLock → Location.
- Turn on Precise Location in the same screen.
- Start the session once you're at the gym, and keep the session running until you leave.
- Check that your gym's pin is on the building, not the parking lot or a nearby street.
Still not counting? Tap Report a problem on the session screen, or email us.
An app didn't lock, or locked late
Locks run through Apple's Screen Time, which can be a few minutes late. Make sure Screen Time access is still on for PowerLock in iOS Settings → Screen Time, and that Low Power Mode isn't limiting background activity.
How do I stop PowerLock?
Turn off PowerLock's access in iOS Settings → Screen Time, or delete the app. Either one ends all locks right away.
Subscriptions, cancelling and refunds
- Cancel: iOS Settings → your name → Subscriptions → PowerLock. Deleting the app doesn't cancel it.
- New phone or reinstall: open the subscription screen and tap Restore.
- Refunds are handled by Apple at reportaproblem.apple.com.
Where is my data?
On your iPhone only. PowerLock has no accounts or servers. See the Privacy Policy.